HOSPITAL SERVICES

Virtual Patient Account Management

Virtual Patient Account Management

To meet the patient account management needs of hospitals, Mindseeker takes a two-phase approach: an onsite review and an active virtual management.

The Challenge

Hospitals today face very complex billing and reimbursement challenges due to the dynamic changes occurring within the industry. Business office and patient account managers must know how to efficiently manage and coordinate communications among the hospital’s billing, clinical services, medical records, and finance departments, as well as outside vendors, third-party payers, and patients.?

Attracting, recruiting, and retaining skilled managers who can handle these challenges can be difficult due to your size, geographic location, or budget. As a result, you may be struggling without a qualified manager, tolerating an ineffective one, or paying more than you can afford.

Our Services

Mindseeker will work with you to analyze your current revenue cycle operations and focus on innovative, cost-effective ways to improve revenue capture and collection. Our experienced consultants will gather the information necessary to provide you with detailed recommendations in the following areas:

    • Scheduling / Pre-registration

    • Admissions / Registration

    • Insurance Verification

    • Charge Processing

    • Charge Description Master (CDM)

    • Case Management

    • Health Information Management (HIM)

    • Billing

    • Follow up / Collections

    • Payment Posting

    • Bad Debt / Agency Management

    • Vendor Management

    • Managed Care Contracting

Our Approach

Mindseeker’s Virtual Patient Account Management team works with your staff and management personnel to set goals, establish policies and procedures, and develop protocols for ongoing communications between Mindseeker and the patient accounting department.

Through remote and on-site communications customized to the needs of your facility, Mindseeker maintains contact with patient accounting staff, hospital departments and management, third-party payers, and vendors.

Benefits

Working with Mindseeker’s Virtual Patient Account Management team provides:?

An affordable alternative to skilled patient account manager
Continuity of management services
Ongoing monitoring of performance by an objective third party
Extra emphasis on achieving department cash goals
Identification of methods to improve reimbursements
Mentoring and education of key personnel
Benefits of outside consultants while maintaining operational control
An affordable alternative to skilled patient account manager
Continuity of management services
Ongoing monitoring of performance by an objective third party
Extra emphasis on achieving department cash goals
Identification of methods to improve reimbursements
Mentoring and education of key personnel
Benefits of outside consultants while maintaining operational control

Other Hospital Services:

Revenue Cycle Review
Patient Access Review
Clinical Documentation Integrity
Case Management
Health Information Management
Interim Management
Managed Care Contract Negotiations