Mindseeker Helps Get Hospital’s Revenue Cycle Back on Track Through Coding Services

by Mindseeker  |  September 10, 2019

The Challenge

The Hospital was struggling with unsatisfactory service from a revenue cycle vendor. The facility was faced with quality issues, low productivity, backlog and a very large DNFB. The Hospital decided it was time for a change. They wanted a vendor that would be cost effective while committed to quality assurance, responsiveness and transparency. The Hospital brought on Mindseeker and couldn’t be more pleased.

“The responsiveness, customer service and level of productivity have been stellar. I know Mindseeker has many customers, but they make me feel like I’m their only one. We look forward to continuing a long-term relationship with them.”

The Solution

Mindseeker jumped into action, immediately bringing in highly skilled and credentialed coders and a knowledgeable management team who are experienced working within a Level 1 Trauma and academic teaching hospital. To help the Hospital reach a necessary level of performance quickly and efficiently, Mindseeker also brought in a team of temporary coders for 30 days, provided onsite Denials/Appeals training to members of the hospital’s staff and placed multiple Emergency Department Coders to help out.

The Result

The Hospital set a goal to reduce the DNFB rate by more than $100 million over a two-month period. With Mindseeker on board, this goal was achieved in an astounding three weeks. The coders maintain a 95 percent accuracy rate as they work hand-in-glove with the hospital’s clinical documentation improvement nurses to resolve diagnostic related grouping mismatches.

“I can rest knowing this facility is taken care of as we continue future growth endeavors. I need partners I can trust who are committed to their job and I have to say that Mindseeker goes above and beyond in meeting my expectations.”

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